1. Do you take international orders?
Yes, we do. We ship worldwide and charge a standard flat rate for any international shipping & handling fees. Customer is responsible to pay all the local duties and taxes incurred, if any, at the time of receiving the items.
2. How much is the Postage Fee?
Once you have pressed the check out button in the shopping cart webpage, you can find the amount of the Postage (Shipping) Fee.
3. What are the shipping methods?
We use EMS (express mail service) or SF Express. You will receive an email together with the tracking number, at the day your order is shipped.
4. How soon will my item be shipped?
Unless notified, otherwise all items are usually shipped at the following 2-3 business days, after the full payment is actually received by us. RubyRedToys.com performs real time transaction. This site operates on order placed against our actual stock available mostly.
5. Can you Label INTERNATIONAL ORDERS with Lower Value?
In order to assure smooth deliveries without any custom problem or delays, we must declare all parcels with their true listed values. Customer would need to settle all local duties and taxes applicable themselves, if any, to receive their ordered items promptly.
6. Can RubyRedToys.com send order to my address in non-English Language?
YES, sure. It is better if you can provide us your address in your own language, such as Chinese, Korean, Japanese, Rissian ... etc. Just drop us an email to remind us your address in your own language after you complete your order. Thanks!! Benefit: Your local Post office can delivery parcels to you faster and more efficiently.
7. What is the condition of your items?
All items we sell are new. All of the items are stored in a smoke-free, pet-free and humidity-controlled environment.
8. How do you pack my Orders?
All items are well packaged with Carton Box, Dust-Free Paper, and Plastic Bag or in Plastic Containers. Also, in order to increase its Collectible Value and help Collectors to keep their items better, all Cloth Set items are individually packaged in its own individual box.
9. What form of payment does RubyRedToys.com accept?
We accept online payment via PayPal.com (including Major Credit Cards), and you can use your Credit Card directly through PayPal Payment Gateway.
10. Don't Have PayPal Account?
You still be able to use your Credit Card to make Payment via PayPal even you don't have an official PayPal account!
Cancellation and Replacement Policy
All sales are final and cannot be canceled once your order is submitted. Please review your purchase before submitting your order to ensure billing/shipping, quantities ordered. We are not able to update quantities, add or remove items, or update the shipping address after the order is confirmed.
Any merchandise purchased from our site will be shipped by third party couriers. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing, damaged, and incorrect shipments or items must be reported within 14 days of receipt, and must include photo documentation in the email submission. These items will be reviewed, if applicable, a replacement will be issued only for damaged products and does not cover or include packaging of said products. All replacements will be at the discretion of customer support.
We cannot control slight manufacturing variations and are not able to replace items based on these variations, including but not limited to minor fabric migration in doll, or slight color variations in doll body/wig/outfits/accessories, or in wig/outfits/accessories wearing.
We cannot guarantee that we will have replacement parts for sold out or older archived items as replacement inventory is not always available.
Merchandise once received over 30 days would not be going to discretion in replacement even unopened.
In the event that we do find you an acceptable replacement you may be subject to shipping charges to have the replacement part sent to you.